Privacy Policy

Introduction

This Privacy Policy explains how Nexus Growth Agency collects, uses, stores, shares and protects personal data through https://nexusgrowthagency.co.in. By visiting the website, submitting forms, creating an account, purchasing products/services, or communicating with us, you consent to this Privacy Policy.

Information we collect

• Name, email address, phone number and address.
• Business name, business type, business phone number, service requirements and project purpose.
• Account login details, OTP verification records, order details, payment status, invoices, purchase history and refund/replacement requests.
• Information submitted through contact forms, lead forms, checkout forms, customer profiles and support requests.
• Technical information such as browser/device data, reCAPTCHA verification signals, IP-derived security data and website usage patterns.

How we use information

• To provide website, eCommerce, marketing and related business services.
• To process orders, payments, invoices, refunds, replacements and customer support.
• To manage customer accounts, authentication, OTP verification and security checks.
• To improve customer experience, website performance, services, campaigns and communication.
• To prevent fraud, misuse, unauthorised access and illegal activity.
• To send service updates, transactional emails, invoices and important notifications.

Sharing of information

We may share necessary information with service providers and partners such as payment gateways, email providers, hosting providers, analytics providers, logistics/courier partners if applicable, advertising platforms, technology vendors, and legal or government authorities when required under applicable law.

Security precautions

We use reasonable security practices including HTTPS, password hashing, reCAPTCHA v3, OTP verification, restricted admin access and secure backend processing. However, no method of transmission over the internet is fully guaranteed, and users are responsible for keeping account credentials secure.

Data retention and account deletion

We retain personal data only for as long as required for the purpose for which it was collected, for business records, fraud prevention, legal compliance, dispute resolution, pending orders, refunds, services and legitimate operational requirements. You may request account deletion or data correction by contacting us.

Your rights and consent

You may request access, correction or update of your personal data where supported by the platform. You may withdraw consent for certain processing by contacting us, although this may affect our ability to provide services that depend on that data.

Grievance contact

Grievance/Privacy Contact: Nexus Growth Agency
54 Shibbhatak Road, Uttarparlly, Panihati (M), Agarpara, Kolkata - 700109, West Bengal, India
Email: admin@nexusgrowthagency.co.in
Phone: +91 89183 19151
Support hours: Monday to Friday, 9:00 - 18:00 IST.